Who We Are
Kenneth Faulkner Coachworks Limited
Etteridge Farm Depot
Pembridge Lane
Broxbourne
Hertfordshire
EN10 7QP
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Depending on how you interact with our website, we may collect:
- Your name
- Company name (where applicable)
- Telephone number
- Email address
- Vehicle information (where relevant)
- Any information you provide through our contact forms
- Technical information such as your IP address, browser type and website usage statistics via cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Respond to enquiries.
- Provide quotations and information about our services.
- Carry out vehicle repair and restoration services.
- Communicate with you regarding your enquiry or ongoing work.
- Improve our website and customer experience.
- Meet our legal and regulatory obligations.
We will never sell your personal information to third parties.
Legal Basis for Processing
We process your personal information where:
- You have given us your consent.
- It is necessary to fulfil a contract or provide a requested service.
- We have a legitimate business interest in responding to enquiries and improving our services.
- We are required to comply with legal obligations.
Sharing Your Information
We only share your information where necessary, including with:
- Professional advisers.
- Service providers who help us operate our business.
- Government or regulatory authorities where required by law.
Any third parties processing data on our behalf are required to keep it secure and confidential.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting or regulatory requirements.
Cookies
Our website may use cookies to improve functionality and analyse visitor behaviour.
You can control or disable cookies through your browser settings, although this may affect the functionality of certain parts of the website.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data where appropriate.
- Restrict or object to certain processing.
- Request transfer of your data.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Data Protection Registration
Kenneth Faulkner Coachworks Limited is registered with the Information Commissioner's Office (ICO) under Registration Reference ZB874815, with registration valid from 10 March 2025 until 9 March 2027. A copy of our Data Protection Registration Certificate is available on request or can be viewed HERE.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided on our Contact page.
Last Updated: August 2026
